Are you trying to find the serial number of your DeLonghi coffee machine?
Delonghi coffee machines come with a unique code that is critical for manufacturers and users. It can be used to verify repairs under a warranty, order the appropriate repair components, and allow recall notices to identify faulty machines.
Confusion about what the serial number represents and how to find it in the first place could leave you hanging with a faulty machine!
This article will cover Delonghi coffee machine serial numbers, why they are important, and how to find out the serial number of your Delonghi coffee machine. We’ll detail:
- The importance of serial numbers on Delonghi machines
- Locating the serial number
- Understanding what the Delonghi serial number is
- Distinguishing serial number from model
- Using the serial number for warranty and services
- Using the serial number to register for Delonghi benefits.
Let’s get started!
The Importance of Your DeLonghi Serial Number
The Delonghi Serial number is critical for any Delonghi coffee machine owner because it is a unique code that identifies your machine.
If you read any instruction manual from Delonghi, you will notice that the ‘Help’ section instructs you to record the serial number (and model) so that you can help the customer service team to provide prompt answers to queries.
In the unlikely scenario of a recall due to manufacturer errors, the serial number is used to identify which machines were affected and which were not.
Sometimes, your machine may arrive with manufacturing faults. Being able to identify the serial number is essential in proof of purchase so that you can claim a refund, repair or replacement.
If your machine becomes damaged or faults emerge while you own it, then obtaining repairs requires the serial number as well!
The components of each model of Delonghi coffee machine aren’t identical, so without this number, ordering repair components and accessories is like shooting in the dark.
Warranties are periodic, so knowing the manufacturing date and therefore proving the age of your coffee machine will help you to claim any warranties that you are entitled to.
Finally, accessories require the serial number as well. Some Delonghi machines with Bluetooth features require the serial number for direct connection to the mobile app.
If you are looking to buy add-ons for your machine, you can ensure that the accessories will be compatible with the serial number!
Also Read: DeLonghi Coffee Machine Not Pumping Water? Here’s Why & Fix
Locating Your DeLonghi Coffee Machine’s Serial Number
Now that it’s clear why the serial number is both beneficial and essential, I will outline how to find the number on your coffee machine.
According to Delonghi.com, most of their appliances present the serial number on a small compliance sticker. This is on the base of the machine, or at the rear. You can see an example of what this might look like below:
If you can’t see it on the base or rear, try turning the coffee machine upside down – sometimes lighter appliances feature the sticker on the underneath of the machine away from potential spill damage.
If you have a fully automatic Delonghi coffee machine (as shown below), check for the serial number on the side of the machine next to the water tank.
If you do not see a sticker, the serial number for some coffee machines is embossed into the surface of the machine itself. There will be a series of letters or numbers, approximately five to ten characters long.
Understanding Your DeLonghi Serial Number (and distinguishing it from a model number)
The Delonghi serial number will keep track of model information, manufacturing date, and often the specific batch. For recent machines, the model number will be presented next to the serial number.
The model number is semi-specific: it shows the ‘make’ of a group of machines, whereas every individual machine has its unique serial number.
Claiming customer-specific services such as repairs and warranty often requires both. This allows Delonghi to verify you as a customer.
The first three numbers normally represent the manufacture date. The first number shows the year, and the next two numbers indicate the month.
For example, a serial number of 310BBDA0E345 has a manufacturing year of 2013. The month is the 10th month: October.
Sometimes it is difficult to determine from the raw serial number information about your machine, especially as the serial number format varies widely.
If you are struggling, you can go online to the Delonghi help desk and provide your serial number. The customer service team will get back to you with the relevant manufacturing information such as the date.
Using the Serial Number for Warranty and Services
Here is an efficient guide on using your Delonghi serial number for warranty and customer services:
- Locate the serial number on your machine.
- Write it down, along with the name of your machine (ie. Active Line/ La Specialista/ Eletta, etc.). The name of your machine is probably embossed into the front.
- Visit Delonghi online here and select support in the dropdown menu on the right that looks like three horizontal lines.
- On the support page, the ‘warranty and service’ button leads to a PDF with emails and phone numbers to contact in your specific country. Find the details relevant to your location.
Alternatively, you can go back to the support page and select ‘contact us’. If you have already selected your country on the website, then you can access assistance using the details provided in the ‘Contact Us’ section.
- Once you are in touch with the customer service team, you can provide your serial number to obtain warranty status or service for repairs!
Registration of your Delonghi coffee machine
Registration is simple once you have the serial number handy. Registration can help you to get the most out of your machine with exclusive information from the Delonghi makers.
In some locations, you could even claim a free warranty on your coffee machine after signing up.
- Locate the serial number on your machine.
- Along with the serial number, you may also need your model number. This can be found next to the serial number.
- Write these numbers down, along with the name of your machine.
- Visit Delonghi online here and use the dropdown menu to the right again, and this time select product registration at the bottom.
- Enter the information to sign up (only starred fields are essential).
Final Words
Knowing the serial number for your Delonghi coffee machine is an easy and essential step in enjoying the product.
Not only can the serial number increase convenience at the Delonghi help desk, but it can protect your consumer rights to warranty and repairs.
As I have explained, these services are easy to access online – but you need to have the serial number to continue with the help desk process!
When you make your purchase, you should find and photograph the serial number. If it is stored in your phone, you’ll be able to access it whenever you need it (for example, if you call the customer service desk while you aren’t close to your machine!).
Your Delonghi coffee experience can be enhanced by ease of maintenance, and the easiest way to access maintenance is the handy little serial number.
